Shipping Policy

At Zivan Official, every order is carefully prepared and dispatched with the goal of providing a smooth and reliable delivery experience.

1. Order Processing

Orders are generally processed within 1–3 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

For deliveries within Pakistan, the estimated delivery time is 3–7 business days after dispatch.

Delivery times may vary depending on your location and courier service.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Free shipping promotions may be subject to specific terms and conditions.

4. Order Tracking

Once your order has been dispatched, tracking information may be shared through the contact details provided during checkout.

5. Delivery Delays

Occasional delays may occur due to weather, public holidays, courier disruptions, remote locations, or circumstances beyond our control.

6. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number. Zivan Official cannot be held responsible for delays or additional charges caused by incorrect or incomplete information.

7. Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, please contact us promptly with your order number and clear photos/videos. Our team will review the issue and assist you according to our Return & Refund Policy.

8. International Orders

International shipping availability and charges may vary by destination. Customs duties, taxes, and import charges, where applicable, are the responsibility of the customer unless otherwise stated.

9. Contact Us

For shipping-related questions, please contact Zivan Official through our Contact Us page.